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With Monona’s current residential water meters, utility staff must drive by each residence and download a reading from each meter for each billing period. The new meters have a special transmitter which feed to an antenna-based system and allow readings to be done from a computer. So, the utility clerk can read individual meters right from her desk at any time. And, you, the water customer, will be able to download a special app, create an account, and view and track your own water usage at any time.
Your water meter is likely located in your basement. If you don’t have a basement, it’s probably in a crawlspace. Or, rarely, it’s located in your garage. Your water meter is a black unit. On the top is a face with a dial. There is a water pipe running to it and another running out of it.
The new meters will have the ability to flag unusual water usage and send an alert to the utility clerk, who can then alert the customer immediately to check for a potential leak somewhere in their plumbing system. Or, with the Eye on Water app, customers can set up their own alerts. With our current system and quarterly billing, it is possible for leaks to go undetected for up to 3 months between meter readings.
State statute requires that utilities perform cross connection inspections for all residential customers every 10 years. While the technician is installing your meter, he/she will check your plumbing to ensure there are no areas where backpressure could cause contaminated water to flow into the drinking water supply. Read more about cross connections here.
While the technicians installing meters are taking every safety precaution regarding COVID-19, including logging their temperatures each morning, wearing masks and sanitizing, and maintaining a strict 6-foot social distance, we understand that some customers will not feel safe with the technician coming into their home during this pandemic. If you don’t feel safe, please call HydroCorp at 1-844-493-7641. They will put you on a list to delay your meter change until late spring or early summer.
All HydroCorp employees wear photo I.D. badges with their full name included. The technician will show you this badge, and if they don’t, you should ask to see it before you allow them entry into your home. You can also verify the technician’s identity by calling HydroCorp at 1-844-493-764.
There is no cost to the homeowner for the new meter or its installation. If there are problems with your plumbing, for instance, if the valves at your meter are inoperable and will need to be replaced before your meter can be installed, it will be your responsibility to contact a plumber or complete this work at your cost. Also, any corrections which are required to be made after the cross connection inspection will be the responsibility of the homeowner.
The pipe that brings water from the main in the street to your home has a valve called a curb stop. If the valve at your water meter in your home is inoperable, the curb stop valve can be closed to turn off the water coming into your home. Over the years, many curb stops have become buried in lawns or landscaping, or even under driveways. Monona utility crews are locating and exposing buried curb stops in conjunction with the water meter replacement project. Once your curb stop is exposed, please keep it exposed and do not bury or hide it with landscaping.
All of the following are considered yard waste: leaves, garden clippings, plant debris, pine cones, grass clippings, twigs, and trimmings from bushes and shrubs which are less than 6 inches in diameter.
No. The City does not pick up yard waste at the curb, and these items are prohibited from landfills, so you cannot put them in your trash can. Residents must take their yard waste to the City’s yard waste drop-off site, located at the Public Works Garage on Edna Taylor Parkway, between Femrite Drive and Broadway. Fallen leaves which are not mixed with other waste are collected at the curb in the month of April and in the fall.
Brush is woody branches and limbs from trees, shrubs, and bushes. The City has 4 curbside brush collections each year (in April, June, August, and October) for homeowner-trimmed brush. Brush cannot be taken to the City’s yard waste drop-off site.
No, City Staff cannot tell residents if they need flood insurance at their property. You should contact an insurance broker to confirm insurance requirements.
To request a change of the floodplain map, you must apply to FEMA for a Letter of Map Change (LOMC). You can apply here.
The Zoning Board of Appeals (ZBA) considers applications for a floodplain variance. They are authorized to review the following cases:
You are able to berm your property as long as it remains below the 100-year flood level and the volume of materials have been compensated elsewhere in the FSD. You should be mindful of the impact elsewhere along the shoreline, and berming your property alone doesn’t guarantee flooding won’t occur. Please contact City Staff to discuss your plans further.
Monona’s trash and recycling is collected by a contracted service provider, Waste Management (formerly Advanced Disposal). Monona is divided into two districts for trash / recycling collection. District 1 is collected on Tuesdays; District 2 is collected on Wednesdays. Trash is collected every week; recycling is collected every other week.
No, Monona does not follow alternate-side parking rules in the winter. Per Monona ordinance §434-13, if the Mayor or their designee declares a snow emergency, parking is prohibited on any City of Monona street for the entire duration of the snow emergency. During declared snow emergencies, the parking lots at Ahuska, Lottes, Winnequah, Frost Woods Beach, Fireman's, Maywood and Schluter Parks offer free parking for up to 48 consecutive hours while snow is being cleared from City streets.
Collection of large trash items (for example: furniture, mattresses, appliances, computers, etc.) can be arranged on an individual basis by calling any trash provider of your choice. The city’s contracted provider for weekly trash and recycling pick-up is Waste Management (1-888-960-0008). Waste Management picks up large items on the 2nd and 4th Fridays of each month.
There is a separate charge for collection of these items. Residents will be billed directly by the provider. View a list of estimated charges per item from Waste Management.
In addition, the Dane County Landfill, located at 7102 U.S. Hwy 12 (beltline east toward Cambridge, across from the Yahara Hills Golf Course) is also available for disposal of large items.
The City of Monona has 3 boat launches on Lake Monona at: Lottes Park, Winnequah Trail, and Tonyawatha Trail. Only the site at Lottes Park has a parking lot for vehicles and trailers. A boat launch permit (daily or seasonal) is required. Permits are available for purchase at each launch site, as well as at Monona's City Hall and Community Center, and at West Marine. Seasonal launch permits are valid at all Dane County, City of Madison, and City of Monona launch sites, but permits purchased in Monona help to fund improvements to the launches in Monona, including new docks and dredging of landing areas.
The City's Code Enforcement Officer is responsible for enforcing property maintenance standards per Chapter 342 of the Monona Code of Ordinances. These include standards on the parking and storage of vehicles, noxious weeds and lawn maintenance, accumulation of brush, yard waste or debris, and junk or garbage at the curb.
The Transit Commission develops and recommends to the City Council policies on the various elements of public transportation and transportation facilities. The purpose of the Transit Commission is to provide for the safe and efficient transport of persons and goods within the community. It regularly weighs public transit options, evaluates transit operation monthly, and gives any proposals due consideration in relation to citizen needs, while also understanding operating budget constraints. Put another way, the Commission’s responsibility is to get the “biggest bang for the buck” in service and dollars, for Monona residents and businesses.
A few other “datapoints” may be helpful:
To gather more input from the community, the Transit Commission held three Public Information Meetings, accepted comments online and on paper, and conducted a comprehensive survey. The Commission also created these FAQ’s and posted all relevant documents. After thorough and careful consideration, and many more discussions with both Madison Metro and our current transit provider, the Commission made a recommendation to the City Council on December 4, 2023.
The Commission has weighed Madison Metro’s proposal, in contrast to our current public transit service, for more than two years. The Metro route now recommended is different than what was initially offered by Metro and we believe more responsive to both resident feedback and Monona needs.
Monona issued an RFP for public transit approximately three years ago and received only two proposals. Other service providers are not interested or would substantially increase the cost of transit in Monona. Moreover, a consistent complaint from community members has been the lack of seamless service between any contracted provider Monona has had and Madison Metro, including but not limited to the need to transfer. Securing another contract provider for Monona, even if available, would not resolve this issue.
Perhaps just as significant, if Monona does not contract with Madison Metro, we would be the only City in the entire Metro service area not served by Metro. With Metro’s system redesign, every other City has expanded service. We often hear “Monona is not Madison” and we gratefully agree! But we believe isolating the residents and businesses of Monona by operating our own private, limited transit service is not in the best interest of our whole community.
Expanding service hours during the week or to the weekends using a privately contracted service is cost prohibitive for the City’s operating budget, which is where this service must be budgeted.
Monona discussed this option with Madison Metro but there are several reasons why this is not the best option for Monona.
First and foremost, the use of Madison Metro and Madison Paratransit, the special door-to-door service operated for qualifying individuals who cannot take the regular bus, are a package deal. And Federal regulations require that anyone qualifying for Paratransit must live within three-quarters of a mile of the regular Metro service area. Monona is and has always been committed to our Seniors and others that require door-to-door service. If the bus ran only on Broadway and Monona Drive, far too many residents that need paratransit would live outside of that three-quarters of a mile regulation and therefore would be denied access.
Second, we know from our current ridership on the Express and on the Lift that there is need for bus service both west and east of Monona Drive. And for many years, residents have asked why we can’t have service running more regularly to the City Center for access to the Library, City Hall, Senior Center and events at Winnequah Park.
For a variety of reasons, that is not possible. First, it is cost prohibitive for Monona. Second, it would be more cumbersome and expensive for riders as Express, Lift, Metro and Metro Paratransit do not operate seamlessly or honor each other’s tickets (Monona honors Metro tickets but Madison does not honor Monona’s). Third, valuable time would be spent waiting for buses to connect up with each other at chosen stops. While Monona has found Madison Metro open to working with us, it will not design their system around us.
No, not even if Monona bought one for them. Madison Metro service offered to Monona is part of a system-wide redesign which requires flexibility; the need for Madison to utilize their fleet interchangeably across the system.
Eventually yes. Metro has announced its commitment to be fully electric. And the purchase of the electric buses has accelerated due to funding through the Infrastructure and Jobs Act. But an exact timetable is not available due to supply chain issues.
The current Metro fleet is hybrid or low-sulfur diesel (i.e. much cleaner than “old” diesel). And Metro has assured us that Monona will see our share of electric buses as they come online.
We are in the third year of a five-year agreement with First Student. The final year is 2026. However, as with many City contracts, there is a six-month termination clause that can be exercised by either the City of Monona or First Student.
Both the City of Monona and Madison Metro have indicated a preference for a shorter contract, likely two or three years, if Monona shifted to Metro service, which would not occur until mid-2024 at the earliest. The intention is to treat it as a pilot and make adjustments as ridership dictates or suggests.
All bus drivers in Wisconsin must have a commercial drivers license (CDL) and pass strict licensing requirements to ensure the safety of their driving.
Madison Metro has a very detailed professional safety plan with three full-time, in-house transportation safety professionals overseeing their operations. The safety plan sets measurable targets which are compared to actual results every year (or more frequently as needed). Their safety record is very good. There were three injuries in regular service in 2021 and ten over the past three years, none which entailed pedestrians injured due to driver error. There were zero Paratransit injuries in 2021.
First Student also has a very good safety record, the City wouldn’t have contracted with them if they didn’t. The Commission has requested more details about their safety protocols and oversight and will report on them as soon as they are provided.
Monona Express can sometimes be tracked in real time. While its owner, First Student, advertises this as a feature, current riders report that the App to do so is not very reliable; sometimes the bus doesn’t show up on the App at all. If the bus isn’t showing up on the App, riders have to call First Student (in Mineral Point) to find out if the bus is even running.
Riders can also track a single Madison Metro bus or multiple buses on multiple Metro routes in real time – through the Madison Metro web site or through numerous third-party Apps such as Google, Moovit, and Transit.
Riders can use a credit card to buy a Madison Metro pass online or at various service centers. Riders can also get a multi-ride pass for Monona Express at City Hall. For either Madison Metro or Monona Express/Lift, individual fares on the bus must be paid in cash, using exact change.
As reflected in the previous chart, Monona Express does have a reduced rate for students and seniors. But it does not have a discounted Pass Program with area schools, hospitals and businesses; Monona is just too small.
Also as reflected in the previous chart, Madison Metro has a reduced rate for students and seniors. It also has a Pass Program with many area colleges, hospitals and businesses. For example, Edgewood students and faculty pay $10/semester for Madison Metro. UW employees pay only $48 for an annual unlimited pass.
Monona contracted with Madison Metro through late 1987. The City stopped contracting with Metro because it became cost prohibitive. Numerous inquiries regarding Madison Metro service returning to Monona have been made since that time; their offers heretofore have continued to be cost prohibitive.
The Monona Express is a commuter bus service which runs between Monona and the Capitol Square/UW Hospital, Monday through Friday. It loops downtown, through the UW campus and to all three hospitals, running from 6-9 AM and from 3-7 PM.
There would be three routes servicing Monona.
Route C3 is proposed to run through Monona every 30minutes. See the map for the current configuration. Note that Route C3 was changed from its original iteration in direct response to community feedback the Commission received at the Public Information Meetings and the more expansive Community Transit Survey. It now is proposed to run two ways to increase the ease of access and shorten travel times, predominantly on Nichols and Dean as our larger thoroughfares with sidewalks, fully includes Monona’s City Center, and is proposed to run 6 a.m. to 8 p.m., Monday through Friday (in contrast to the original 7 days per week until 11 p.m.) The exact stops on the route are still under discussion.
Route G (also on the map) will run northbound and southbound on Monona Drive and eastbound and westbound on Broadway west of Monona Drive, every 30 minutes. At Park, it will connect with an express bus to the UW campus and at Rimrock Road, to an express bus to the Capitol Square. This is a larger piece of the overall system redesign that Madison implemented starting in June 2023. This bus will have stops in Monona with the exact locations under discussion.
Route L will run northbound and southbound on Monona Drive, north of Pflaum Road and service points northward, including Milwaukee St. and North-east Madison. See the map here. This is also part of the overall system redesign which Madison began in June 2023. This bus will also have stops in Monona with exact locations under discussion.
The C3 Route that we have negotiated with Madison Metro is designed to get and return from downtown and the campus with only slightly longer times (10-15 minutes) than the Monona Express, anytime from 6 a.m. to 8 p.m., Monday through Friday. This is due to stops that may be needed enroute, on Atwood and Williamson Streets, particularly during peak travel times. It will only stop if people are at stops and there will be no need for transfers.
The Monona Express is commuter-based, offered specifically for commuters who need a pick up in the morning (between 6-9 AM) and a drop back to Monona later in the day (between 4 -7 PM). It works well for those who work on the Capital Square, at UW, or the three major hospitals, on a traditional 9-5 weekday schedule.
Madison Metro has a wider service area and provides service seven days a week. And with Metro’s more regional redesign, many transfer points have been eliminated.
Monona Lift does not have a set route but provides service on demand, from 8 AM to 3:15 PM weekdays only. It provides rides within ¾ mile of the route service area. Rides are scheduled by calling the afternoon before they are needed. For a map of the service area and more detail on Monona Lift: http://mymonona.com/292/Monona-Lift-Bus-Service-for-Seniors.
Just like the Monona Lift, Madison Paratransit does not have a set route but provides service on demand, door-to-door, with service available from 6AM to 9PM every day, including weekends. Rides are scheduled the same way as the Lift; by calling the afternoon before. The service area is the entire Madison Metro service area.
There is a process for being approved to use Paratransit, the door-to-door service, using smaller buses, offered by Madison Metro. Madison Metro reported at the Senior Center Public Information Meeting that they have not denied a single applicant in the past three years.
More information on the application process is at: https://www.cityofmadison.com/metro/paratransit/paratransit eligibility
A goal of the Transit Commission, if we transition to Madison Metro and Paratransit, has been to design regular bus routes that would not be onerous to anyone (not just seniors) who may not qualify for Paratransit, but nevertheless would experience difficulty walking significant distances to a bus stop. Madison Metro would have more frequent service without the need to schedule in advance, service anywhere across the metro area (many routes without a need to transfer), short walks to a bus stop, and safe and well-marked bus stops. Madison Metro buses are also all accessible, equipped to accommodate medical devices used (e.g. a walker or wheelchair or oxygen), provide priority seating, and accommodate those who may be challenged with steps or balance.
Paratransit does require the applicant to apply in person to make sure they are who they say they are, and to assess and confirm need. It will also send a driver to pick up the applicant and deliver them for the scheduled assessment. But the assessment is not a medical test or physical; it is a discussion!
The application does not require a physical or anything written from your healthcare provider. The application does ask for the names and contact information of two healthcare professionals with knowledge of the applicant. If contacted, regulations including HIPAA prohibit Madison Metro and the professionals listed from discussing your mental or physical condition in detail.
Madison Paratransit service is available from 6AM to 9PM every day, including weekends. It can take you anywhere in the Madison Metro area, including around Monona.
If you use Paratransit, it will get you where you need to go. If you are a regular Madison Metro Transit rider, you could use the bus to get to or close to many businesses and services in Monona (including the Senior Center); it depends on where you are going.
Other service providers who already provide service to Monona, including Dane County’s Group Access Service (GAS), RSVP, and the Transit Solutions Activity Bus (also offered by Dane County), will continue to be available for Monona. In other words, there are other options available if you need to get somewhere directly that isn’t covered by Madison Metro. You do not have to sit on a regular bus for an hour to get you where you need to go locally. More detail on what each of these alternative providers offer can be found at: http://mymonona.com/292/Monona-Lift-Bus-Service-for-Seniors.
One service Monona currently offers, through a Dane County grant, coordinated through the Senior Center, may continue - free trips to East Towne Mall on the first Tuesday of the month and to Woodman’s East the second Tuesday of the month. If the demand is there, Monona sees no reason why Dane County wouldn’t continue to fund it.
Madison Paratransit is a contracted service, much like Monona Lift. Small, private companies (e.g. Badger Bus) with small buses and vans are contracted and contacted when a ride is requested.
The earlier you reserve your spot, the better. We want all of our rentals to get their first choice.
Call our Office at 608.222.4167
We request that you cancel at least two weeks in advance to allow other rentals. Rental cancellations made at least 2 weeks prior we be refunded rentals fees minus a $10 processing fee.
The number guests receiving the hot dog/vegie dog, chip & drink meal
You must notify us at least 2 weeks prior to your event to ensure proper food counts.
Yes, hotdogs can be substituted out for a veggie dogs. No other substitutions allowed
We have space to store 1 cake option in our concession stand.
No, however, there is a higher fee for non-residents.
You must live within the boundaries of the City of Monona.
Yes. There is no discount given for season pass members for pool rentals.
The number of people is based on the number of people in your rental regardless of whether or not they are getting in the pool. Each person attending must count for 1 admission. Children 1 and do not count towards the final total.
You must notify us at least 2 weeks prior to your event of a guaranteed maximum number. The number of lifeguards is based on the guaranteed number and therefore, this is extremely important. We will not be able to accommodate extra people in your rental the day of the event
Yes, you can bring food into the facility. There is absolutely no alcohol anywhere inside the pool area. No glass containers on the pool grounds.
We have space to store 1 cake option in our concession stand
There is a designated dining area located at our outdoor concession stand. Food on pool deck is not allowed. You can eat any time during your 2-hour rental.
Yes, decorations are allowed. Renters may enter the facility 30 minutes prior to their designated rental time to decorate. All decorations must be removed 15 minutes after designated party time.
No. All furniture remains on the deck.
No, alcoholic beverages and smoking are not allowed.
We accept checks, cash or credit cards (Visa, MasterCard & American Express).
Please make all checks payable to Monona Parks & Recreation.
Full payment is due at the time of the reservation.
If the final count increases from what your original reservation stated, then you must pay the additional amount at the time you notify us of the increase.
No. All check payments are final and refunds will not be issued for any reason against the check’s total.
No. Rentals of the pools only occur after the facility has closed to the public. Rentals can occur Friday, Saturday & Sunday from 7:00 – 9:00 pm
Yes. The number of lifeguards on duty is based on the number of people in your rental as well as the design features of each pool.
The renter should check in at the facility’s Front Desk. Party guest will enter through the concession stand entrance gate.
Pool rental fees include the rented pool as well as ancillary service areas such as locker rooms, and concession for a 2 hour time period.
The renters are responsible for leaving the area in the same clean manner in which they found it. Failure to do so may result in additional charges.
In the event of inclement weather, you can change your reservation date (limit of twice) or will be issued a refund if no additional rental dates are available.
Ahuska Park Shelter – 400 East Broadway
Fireman’s Park Shelter – 4800 Winnequah Road (corner of Winnequah Rd. & Progressive Ave.)
Oneida Park Shelter – 1305 Neponset Trail (corner of Neponset Tr. & Tecumseh Ave.)
Schaefer Shelter – 1011 Nichols Road (north of the Monona Community Center)
Winnequah Dream Park Shelter – 5301 Healy Lane
Winnequah Park Gazebo – 1012 Nichols Road (across from the swimming pool)
Schluter Park Gazebo - 4511 Winnequah Road (across from Monona Bait & Ice Cream)
All Monona City parks are open from sunrise to 10:00pm
Monona Parks and Recreation begins accepting shelter reservations on the first working day of January for Monona residents, and the first working day of February for non-residents.
Yes! This can be done a few ways:
Call (222-4167) or come in person to the Monona Community Center during business hours (M-F 8:30am-4:30pm)
Contact us by email: firstname.lastname@example.org
View availability online HERE
No. Unfortunately, due to staffing constraints we can only clean a shelter once a day. Because of this we limit shelters to one reservation per day.
No, all shelter reservations must be paid in full at the time of reservation.
Reservations for a shelter may be made 3 ways:
By calling the Monona Parks & Recreation Department at 222-4167
In person at the Monona Community Center, 1011 Nichols Road
Online by clicking HERE
If there are issues on the day of your rental, please call Monona Police at 222-0463. Please bring your copy of the Permit with you to the park to verify your reservation.
Our parks are public parks so no keys are needed to open doors into the shelters or for the restrooms. Keys may be checked out for the kitchens at the Ahuska Park Shelter and Fireman’s Park Shelter. Renters are responsible for picking up the keys, when needed, at the Parks & Recreation Office before your event (Monday-Friday between 8:30am-4:30pm) and must be returned promptly afterwards.
Your shelter reservation gives you exclusive use of the shelter building ONLY. You and your guests are welcome to use the area around the facility, but there may be other park users on site as well. Exclusive use of the ball diamonds, tennis courts, and playground equipment is NOT included with a shelter reservation.
Please refrain from moving the tables under the shelters any more than necessary. If you do move them, please replace them when your event is finished. If you need more tables than the number normally at the shelter, you can rent additional tables by calling the Parks & Rec office at least one week prior to your event.
Alcohol consumption is allowed in the parks, but please note the following:
Glass containers should not be taken into the parks.
The shelter renter is responsible for all alcohol-related issues that arise from the event.
Minors MAY NOT be served at any time.
No money can change hands in exchange for alcoholic beverages. If alcohol is sold in city parks, an alcoholic beverage license is required.
You are allowed to bring portable grills into the parks, however you must make certain that they and their contents are completely removed at the conclusion of your event. Please do not dump charcoal on the ground! Campfires are not allowed in the park.
The use of amplified sound devices is only allowed between the hours of 10:00am to 8:00pm when an Amplified Sound Permit has been obtained. This permit needs to be approved two weeks prior to the event. Contact the Parks & Recreation Dept. to obtain this $50 permit.
Any structure such as tents, trailers, dunk tanks, inflatable play equipment, personal & promotional equipment, and other structures must have a Temporary Structure Permit. This permit needs to be approved two weeks prior to the event. Contact the Parks & Recreation Dept. to obtain this $75 permit.
Please gather all of the trash and recyclables from your event and dispose them in the trash containers provided at each location. There are extra garbage bags in the bottom of the trash/recycling bins if you need them during your event.
Please park only in the designated parking lot and on streets surrounding the parks. Do not park on the grassy areas. No vehicles are allowed on park property at any time. Loading & unloading of a vehicle must be from the parking lot or street only.
A Kitchen Cleaning Check-list will be located in the kitchen and needs to be satisfactorily completed.
Patrons are allowed to decorate, although we do ask that you completely clean up the area before leaving. Please note that water balloons, glitter, and confetti are not allowed at park shelters.
Wisconsin taxing districts (municipalities, schools, counties, etc.) set their budgets in the fall, usually November. After each district has set its levy for the next year, property taxes are calculated and bills are prepared. This means bills are usually received by taxpayers in mid-December.
Because of the deductability of property tax on federal income taxes, many property owners pay all of the bill by December 31. However, all that is required is that the first installment be paid by January 31. For those who choose to pay in two installments, the second installment is due by July 31, and a statement for the installment is mailed in May.
If paying your taxes before January 31, you may pay in person at Monona City Hall, 5211 Schluter Road. City Hall is open Monday-Friday, 8:00 am-5:00 pm. For your convenience, there is also a secure, drive-up drop box located in the parking lot at City Hall (next to the flagpoles). If you enclose a self-addressed, stamped envelope with your payment, we will mail a receipt to you. Or, if you include your email address, we can email you a receipt. If paying your taxes after January 31, you must pay at the Dane County Treasurer’s Office, located in the City/County Building in Madison.
Yes, can you send a check or money order in the mail to: Monona City Hall, 5211 Schluter Rd., Monona, WI 53716. Please do not send cash in the mail. If you’d like a receipt for your payment, please include a self-addressed, stamped envelope or include a note with your email address. Any payments made after January 31, must be sent to the Dane County Treasurer at P.O. Box 1299, Madison, WI 53701-1299.
You can pay by credit card online or by phone only. Credit card payments cannot be accepted at City Hall. To pay by credit card, go to www.officialpayments.com or call 1-800-272-9829. Please note that an additional fee (calculated as a percentage of your payment) is charged for paying by credit card.
Yes. A drive-up drop box is available 24/7 and located in the parking lot at City Hall. The box is locked and secured and emptied multiple times each day. Payments dropped in the drop box will be stamped as paid on the next regular business morning. In addition, all payments dropped in the box or slot by midnight on December 31 will be marked as paid in 2022.
If paying in person, please bring your entire bill. The top portion will stamped "paid" and returned as your receipt. If dropping your payment in the drive-up drop box or paying by mail, include a self-addressed, stamped envelope or an email address, and we will send you a receipt. Once Dane County has updated their records (usually within a month of payment), electronic receipts can be downloaded from the Dane County Treasurer at Access Dane.
If paying before January 31, make your check payable to "City of Monona." Payments made after Janaury 31 should be made payable to "Dane County Treasurer."
Yes. Please be sure that the escrow check is endorsed by all parties named on it.
If your escrow check was written for more than your tax amount, the City of Monona will issue you a refund. Please allow 10 days for the City to process your refund check.
If you are voting in-person absentee at City Hall prior to election day, you must present your photo I.D. when you vote.